Support
Write whenever you need to. A person answers, not a robot.
Email: support@trymayora.com
I usually answer the same day, and always within two working days. If you can, say what you were doing and what you expected to happen: that's what lets me understand the problem first time.
Or without leaving the app
Inside Mayora, under Settings › Help requests, you open a request and the answer appears right there. It's the fastest route, because I already know which version and which screen you mean.
Settings › Help also has written answers to the most common questions, with search.
Common questions
I forgot my password
On the sign-in screen, tap Forgot your password?. I email you a link; open it on the same device. Check your spam folder the first time.
How do I delete my account and my data?
Under Settings › Delete the account, inside the app. Before you confirm, I show you what happens to each group you belong to. You don't need to ask me or wait for me.
Does Mayora connect to my bank?
No. There's no connection to banks or aggregators, and I never ask for banking credentials. If you import a statement, you pick a PDF you already downloaded and it is read on your phone: the file is never sent anywhere.
Which languages does the app speak?
Portuguese and English, under Settings › Language.
What does it cost?
Nothing. There are no in-app purchases and no subscriptions.
Who answers
Mayora is made and maintained by Filipe Martins, as an individual, in Portugal. For anything about privacy or data protection the address is the same, and the policy is at privacy.